Protective Packaging Service

Protective Packaging

Service Overview

Bubble wrap is used to reinforce the product or the outer shipping box, effectively reducing damage caused by impact during international transportation.

Important Reminder
For fragile items like glass and ceramics, this service can offer a certain level of protection. However, due to the inherently fragile nature of such items, compensation from the postal service will not be available in the event of damage.

Bubble wrap inside the box — Basic internal reinforcement

All items are wrapped together in a single layer of bubble wrap, with cushioning material added to fill any gaps in the package. This helps reduce the risk of damage from impacts during international shipping.
While this service provides some protection for fragile items such as glassware and ceramics, these items are not covered by the carrier’s compensation policy due to their fragile nature.

Under 2 kg
JPY 150

2–5 kg
JPY 260

5–10 kg
JPY 360

Over 10 kg
JPY 580

Bubble wrap inside the box — Strengthening internal reinforcement

Items are individually wrapped with bubble wrap. For orders of 20 or fewer items, each item is separately reinforced. For more than 20 items, multiple items are wrapped individually. Padding is added to all sides of the package to minimize damage during international shipping. This service is highly recommended for fragile items. This service provides a certain level of protection for items like glass and ceramics, but note that these items are not covered by postal compensation due to their fragile nature.

Under 2 kg
JPY 350

2–5 kg
JPY 820

5–10 kg
JPY 1,580

10 kg and above
JPY 2,100

Bubble wrap outside the box — Bubble wrap for the outside of the package

Doorzo will add bubble wrap to the exterior of your package, minimizing the risk of damage during shipping.
The fee is calculated by package volume.

0–9,072 cm³
JPY 200

9,073–23,760 cm³
JPY 300

23,761–89,100 cm³
JPY 400

89,101 cm³ and above
JPY 480

Reinforcement Video Demonstration

Reference Image

Basic Internal Reinforcement	Advanced Internal Reinforcement

Bubble Wrap Outside The Box

Image for orders without Reinforcement Services

Example 1	Example 2

Air Column Reinforcement

Service Overview

Air columns are used to reinforce the interior of the shipping box, reducing the likelihood of impact damage during international transportation.

(Please note: Due to the thickness of air columns, using this service may increase the overall package volume.)

*Important Reminder*
For fragile items like glass and ceramics, this service can offer a certain level of protection. However, due to the inherently fragile nature of such items, compensation from the postal service will not be available in the event of damage.

Internal Filling Air Column

Air columns are placed along all four sides inside the shipping box, with the item placed in the center. Filling bubbles are inserted in the gaps to minimize movement. We will select a box of the appropriate size based on the item's dimensions to ensure optimal protection.

*This service is only available for shipments sent via Japan Post (EMS, Air, Registered Small Packet, Surface Mail).

0–2 kg
850 JPY

2.01–5 kg
1,100 JPY

5.01–10 kg
1,280 JPY

10.01 kg and above
1,580 JPY

Note: If you want to use air columns to reinforce the product itself, please contact customer service before selecting your shipping method to request special reinforcement.

Reference Image

Internal Filling Air Column

Waterproof Film Wrapping

Service Overview

This service wraps the entire outer shipping box in transparent waterproof film to protect it from rain and moisture during international transit. This helps prevent the box from becoming damp or weakened and reduces the risk of damage to the items inside.

Service Fee

JPY 160–280, depending on the package volume. The exact fee will be displayed when you select a shipping method.

Important Notes

If you are concerned about your package being exposed to rain or moisture during the rainy season or due to changing weather conditions in transit, you may select this service for protection.
This service only provides water- and moisture-resistant protection for the outer shipping box. It does not replace reinforcement designed for fragile items. For shock and breakage protection, please select services such as Air Column Reinforcement.
Applying waterproof film may slightly increase the package’s weight and volume.

Wrapping Method

The entire outer shipping box will be wrapped in transparent waterproof film to help prevent it from becoming damp or weakened and reduce the risk of damage to the items inside.

As waterproof film is limited in size, some eligible packages that cannot be fully covered with a single layer will be wrapped with an additional layer of film for full coverage.

Service Restrictions

This service is available for packages no larger than 46 cm × 37 cm × 28 cm and weighing no more than 5 kg. Availability is subject to the options displayed when selecting a shipping method.
This service cannot be selected if the package exceeds the size or weight limits.
After shipment, the service fee will be recalculated based on the package’s final volume. Any overpayment will be refunded automatically, while no additional payment will be required. If the final measured weight or dimensions exceed the above limits, the service fee will be refunded.

Reference Image

Waterproof Film Wrapping

Special Reminders

1. If no reinforcement service is selected, we will use free-filling materials to fill the gaps between the shipping box and the items to ensure basic protection.

2. Doorzo cannot guarantee that all packages and items will remain completely undamaged or free from loss during transportation. If your item is damaged or lost, you may contact the shipping carrier or submit a customer ticket for assistance in filing a claim.

3. We will do our best to provide protection for fragile and easily damaged items such as glass, ceramics, CD cases, and paper products. However, due to the fragile nature of such items, compensation from the post office or other carriers will not be available. Additionally, damage to product packaging, deformation, crushing, or contamination that does not affect the actual product itself is not covered by compensation.

4. This service does not support opening product packaging to reinforce the item inside (e.g., opening a figure box and reinforcing the figure itself).

5. If the package volume exceeds the current shipping method's limit after reinforcement, the parcel status will change to "In Warehouse." The international shipping fee and reinforcement service fee that have already been paid will be refunded to the original payment account. You will need to select a new shipping method and reinforcement service, and make a new payment.

If you have any further questions, please contact us via Customer Tickets!